Do you realize that the success of your nonprofit may be tied directly to the data you keep? This statement is as true whether your company operates under a for-profit model, or if you operate under a non-profit model. In this article, I address briefly a question posed to me by some of the industries tribal elders about the value of CRM for Nonprofits today.
Old School Ways Optimized By
Every business is challenged with the task of curating and utilizing data about its members, donors, or customers in order to be effective at attracting, converting, & continually delighting them. And, to be quite direct, you cannot use your constituent data and manage relationships effectively without the use of customer relationship management software for nonprofits.
No, a Rolodex will not suffice if you want to remain in business.
No, your financial software (QuickBooks & Peachtree etc.) won’t cut it either.
No, regardless of what your dear old grandma may say, those trusty old 3×5 note cards just aren’t up to snuff either.
A CRM can help nonprofits organize your operations, schedule fundraising lists, keep your schedule on track, remind you to send out that thank you card after a donation, make that important call, and manage your data in a way you may have never dreamed of. Honestly, I find it hard to believe. But, there are some nonprofits executives who ignore CRM software because they don’t realize how a CRM software tool can help them raise funds and develop stronger relationships.
Maximize Donations with the Basics of CRM
More data on your potential supporters and existing donors can help your nonprofit maximize donations. How? The list is quite long. But, to be considerate of your time, you don’t have to go deep into the feature set of entry-level CRM software tools on the market today. In fact, the basics of having a detailed profile of everyone who donates money to your company can be very useful. The Huffington Post opines:
How exactly would we know who gave what? You guessed it – a CRM! With [this] tool, you can track all sorts of things about a donor or prospective donor, such as their contribution history, engagement history, social media links, and more. Having this data at your disposal will [ensure your] valuable time results in more funding.
Retain your Supporters
Any business owner will tell you that retaining your customers is low-hanging fruit. Understanding how to create loyal customers so you can retain them is one of the most important things for any business. Most companies focus on acquisition more than customer retention, even though it can cost 7x more to acquire new customers. Most nonprofits do too!
CRM software functionality can help keep the supporters you have now. Like all people, your donors want to be treated well. A simple personalized direct mail piece which includes specific details about your donor can make a huge difference. Solid data stored in CRM software can help make your communications more personal.
Personalize the Member, Donor, & Customer Experience
Emails by nature tend may tend to be a little impersonal. With data stored in the CRM, you will have a treasure trove of data at your fingertips, which could change all that. You can use CRM software to personalize every message, segment based on unlimited data, and then reach out to the right people at the right time who may donate to your nonprofit like never before.
Contact us if you would like to learn more about CRM for Nonprofits. We can help you find the best fit based on your goals, requirements, and budget.
Until next time, keep SmartThoughts in mind.