MemberClicks Pro vs YourMembership: Which AMS Fits Your Association?
- 7 days ago
- 10 min read
About This Analysis:
SmartThoughts is an independent consulting firm specializing in association technology selection. We accept zero vendor commissions and maintain no preferred vendor relationships. Our conclusions are derived from 20+ years of selection, assessment, and implementation experience across 130+ vendors and 200+ projects.
Our philosophy: We practice strategic objectivity. We do not assume all software is created equal; rather, we believe every organization has a unique "DNA" that requires a specific functional match. Our responsibility is to move beyond surface-level neutrality to find the Best Fit. Our recommendations are never predetermined; they are the empirical result of mapping your specific organizational criteria against the market’s capabilities.
The Methodology: We leverage and use our proprietary SmartThoughts Tier Framework & Functional Priorities Evaluation, which has been curated and refined over the years with constant reviews and projects.
Dedicated Summary Articles: This article serves as a comparison between two AMS systems that are commonly compared in the market. Please find much more detail dedicated to each: YourMembership and MemberClicks Pro. For even further details and our complete evaluation of each or others, please reach out directly to schedule a conversation. This is simply a sample.
Executive Summary: On YourMembership Compared to Memberclicks Pro
One-Line Verdict:
YourMembership scores higher in SmartThoughts' objective evaluation (66.7% vs 56.3%) and offers broader out-of-the-box functionality, making it a stronger choice for small-staff professional associations prioritizing feature completeness and implementation support. MemberClicks Pro wins for associations where pricing transparency, modern user experience, and responsive customer service outweigh feature breadth. This is scored in 2025. And, will continue to be updated based on releases and information shared.
Quick Facts:
SmartThoughts Tier III Ranking: YourMembership #4; MemberClicks Pro #10 (of 33 evaluated)
Native Features: YourMembership delivers 35 out-of-the-box capabilities vs 29 for MemberClicks Pro
Pricing Transparency: MemberClicks publishes pricing ($3,108-$7,188/year); YourMembership requires custom quotes
User Interface: MemberClicks Pro offers a cleaner, more modern experience; YourMembership is described as "dated" in reviews
Both platforms serve Tier III associations (under 5,000 members, budgets under $2.5M)
Strategic Trade-Off:
YourMembership offers more features but has mostly been hampered by a dated interface and opaque pricing. With the recent release of YM forthcoming, this UI may be drastically updated and improved for most association executives. Stay tuned!
As of 12/2025, MemberClicks Pro offers fewer native features but a cleaner experience, transparent pricing, and highly-rated customer service. The core question: Do you prioritize feature depth or user experience?
Note for Trade Associations
This comparison is centered on individual membership-focused associations. Trade associations that have companies as members have distinct needs. For such organizations, refer to our MC Trade (Personify Trade) review, which covers intricate organizational relationship management and member-to-member connections.
Fit-Based AMS Comparison Overview: YourMembership & MemberClicks Pro
The following table summarizes key decision criteria. See HTML version below for formatted comparison table.
Company Background & Market Position
MemberClicks Pro Overview
MemberClicks Pro (formerly Oasis) is owned by Personify, headquartered in Atlanta, Georgia. The company serves over 3,000 member-based organizations across North America with approximately 91 employees. Following Personify's 2020 acquisition of MemberClicks, the product was rebranded in September 2021 to clarify its positioning for professional associations with individual members [1].
Market Position: MemberClicks Pro positions squarely in Tier III of the SmartThoughts classification framework, targeting small to mid-sized associations with operating budgets up to $2.5 million. The platform takes a consolidated approach—like a "well-stocked food truck rather than a full-service restaurant"—providing good features across multiple functional areas without enterprise-level depth [2].
YourMembership Overview
YourMembership is owned by Momentive Software (formerly Community Brands until July 2024 rebranding following acquisition by TA Associates). Headquartered in St. Petersburg, Florida, the company serves 13,000+ associations and nonprofits, with 25 million+ end-users across the platform. Momentive employs approximately 2,000 people across offices in Chicago, Austin, Groton, Connecticut, the UK, and Cebu [3].
Market Position: YourMembership occupies the Tier II-III hybrid space in the SmartThoughts classification. It is Momentive's flagship product at the Tier III level, receiving continued investment year over year. The July 2024 acquisition by TA Associates (a 50-year-old PE firm managing $65 billion) provides financial stability, though PE ownership warrants monitoring for potential profitability-over-innovation shifts [4].
Core Functionality Comparison between YourMembership and Memberclicks Pro
Member Management
Because MemberClicks Pro was designed specifically for professional associations with individual members, the platform delivers streamlined workflows for membership applications, renewals, and profile management. Users consistently describe it as "easy to use once learned" with customizable member profiles and automatic renewal reminders. However, some reviewers characterize the overall feature set as focused on core essentials rather than comprehensive depth [5].
YourMembership provides more extensive out-of-the-box membership capabilities, including multi-tiered membership structures, lapsed member tracking, and self-service member portals. The platform scored 35 native feature capabilities versus 29 for MemberClicks Pro in SmartThoughts' evaluation. For associations requiring broader functionality without third-party add-ons, this difference impacts operational efficiency [6].
Event Management
Both platforms deliver capable event management. MemberClicks Pro users praise the event forms, online registration, and integration between membership data and event management. YourMembership offers robust registration, ticketing, waitlist automation, and a mobile app for on-site check-in. For associations where events generate significant revenue, both platforms handle standard requirements adequately.
Financial Management
Neither platform excels at sophisticated financial management. MemberClicks Pro includes QuickBooks and Microsoft Dynamics GP integration in its standard offering. YourMembership's QuickBooks integration requires an additional fee—a friction point noted in multiple user reviews. Both platforms provide basic accounts receivable, dues billing, and payment processing. Associations requiring accrual-based accounting, fund accounting, or complex financial reporting should evaluate Tier II alternatives [7].
Chapter & Regional Management
Frankly, this represents a gap for both platforms.
MemberClicks Pro does and can state that they have this ability. However, the depth/quality and "how" is the discerning determining factor for prowess. This is an important item to understand. It is our opinion and scoring that MemberClicks Pro does NOT have native chapter management features.
Why do we score it this way? It's not native, and the "how" shares the complete story. Here is how MemberClicks Pro may accomplish Chapter Management:
Hierarchical Database Structure: You can link individual member profiles to associated organization profiles (or chapters). This allows data to "cascade" from the organization level to linked individuals, making it easier to manage regional or local entities.
Key Contact Permissions: You can assign "Key Contacts" (e.g., a Chapter President) the permission to add, remove, or update member profiles linked to their specific organization or chapter.
Sub-Groups and "Circles": The Member Community feature allows you to create specialized "user-created circles" or interest groups. These can be restricted with specific permissions to act as private digital spaces for chapters.
Private Committee Areas: You can provide chapters or committees with their own private areas on your website for file sharing and collaboration.
Targeted Communication: Administrators can send personalized and targeted emails to specific groups within the database, which is essential for communicating with individual chapters.
This serves as a perfect example of why it's crucial to consider more than just "feature" comparison charts in your evaluation process. When asked if MemberClicks Pro provides Chapter Management, they can answer "Y." However, it's important to explore further to fully grasp the "how." If the "how" makes sense and usability and functionality are preserved, it might meet your needs. In other words, it could be sufficient.
Incidentally, YourMembership received a score of "Y," yet we don't consider chapter management to be one of its strengths. Associations with intricate multi-chapter setups that need centralized oversight, chapter-level independence, and unified reporting should consider specialized alternatives, such as GlueUp, which provides dedicated chapter management features [8].
Technical Capabilities
Integration Ecosystem
MemberClicks Pro connects with QuickBooks and Microsoft Dynamics GP, and offers Personify ecosystem products (Classroom LMS, CommUnity, Conference App, Job Board). However, integration limitations surface as a recurring frustration in user reviews, particularly regarding Higher Logic community platform integration, which users describe as "clunky" with slow support response times [9].
YourMembership integrates with QuickBooks (at additional cost), Freestone/Path LMS for continuing education, and recently announced a partnership with Data Sangria for enhanced integration capabilities. The platform maintains a more closed ecosystem compared to modern API-first solutions [10].
User Interface & Experience
User interface represents the most significant divergence between these platforms. MemberClicks Pro delivers a cleaner, more intuitive experience, though website customization requires HTML/CSS knowledge for a professional appearance. Users note that "once you learn how to do a particular task, it's very easy to replicate" [11].
YourMembership's interface consistently receives criticism in user reviews. Multiple reviewers describe it as "dated," "basic," "too simple," and "not attractive." One user noted: "The interface is too simple and not attractive, files uploading too cumbersome, and website management is too." For associations where member-facing design impacts engagement and retention, this limitation warrants serious consideration [12].
Be aware that as of December 2025, YM has introduced a new UI, highlighting why "reviews" are merely a snapshot in time. It's crucial to consistently stay updated on "what is new".
Pricing Analysis
MemberClicks Pro Pricing
MemberClicks Pro publishes transparent, tiered pricing based on member count and email volume [13]:
Level 1: $3,108/year (300 members, 12,000 emails/month)
Level 2: $3,948/year (1,000 members, 40,000 emails/month)
Level 3: $4,788/year (2,500 members, 100,000 emails/month)
Level 4: $5,988/year (5,000 members, 200,000 emails/month)
Level 5: $7,188/year (10,000 members, 400,000 emails/month)
YourMembership Pricing
YourMembership refuses to publish pricing, requiring custom quotes through their sales process—a major frustration point cited in user reviews. Based on industry analysis [14]:
Small associations (under 500 members): $3,000-$6,000/year
Mid-sized (500-2,000 members): $6,000-$12,000/year
Larger (2,000-5,000 members): $12,000-$20,000+/year
Hidden costs to watch: Implementation ($2,000-$5,000), website design services (additional fee), QuickBooks integration (extra cost), and data conversion fees. Multiple users report "price increases without value increases" [15].
Disclaimer: We do not sell software and do not possess a price guide for any system provider. It is essential to consult the source directly for precise pricing. This information serves merely as a guide and an estimate based on the data available to us at the time of writing.
User Experience & Support for YM and MemberClicks
Customer Support Comparison
Customer service still emerges as MemberClicks Pro's strongest differentiator. Reviewers emphasize that "the entire experience from proposal to implementation to ongoing support is very hands-on" with staff who never say "not my job." 78% of reviewers mention pricing and support positively. The company provides access to The Loop—a client community forum where users share strategies [16].
YourMembership support receives mixed reviews. While many praise dedicated implementation specialists, others report significant frustrations: "I have an urgent problem—and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses." Support quality appears inconsistent, with chat support receiving positive feedback while phone support accessibility draws criticism [17].
Strengths & Limitations
MemberClicks Pro — Where It Excels
Transparent, published pricing enables budget planning without sales negotiations
Highly-rated customer service with a responsive support team
Cleaner, more modern user interface compared to competitors
Review Panel feature for grants, scholarships, and abstract submissions
QuickBooks integration is included at no additional cost
MemberClicks Pro — Where It Falls Short
Fewer native features—users seeking comprehensive depth may find gaps
Website customization requires HTML/CSS knowledge for a professional appearance
Integration limitations, particularly with the Higher Logic community platform
No native regional/chapter management capability
Form building is described as "complicated" by some users
YourMembership — Where It Excels
Broader out-of-box functionality (35 vs 29 native features)
Praised implementation specialists who guide setup thoroughly
Built-in online community and forums without add-ons
Native LMS integration for continuing education tracking
All-in-one consolidation eliminates multiple vendor management
YourMembership — Where It Falls Short
Dated, "basic" interface consistently criticized in user reviews
Zero pricing transparency—must endure the sales process for quotes
QuickBooks integration costs extra when competitors include it for free
Inconsistent support response times—some report multi-day waits
Reports of price increases without corresponding feature improvements
Decision Framework for This AMS Comparison
Choose YourMembership if:
You value hands-on implementation support over self-service setup
Built-in online community features are critical to your member engagement strategy
Native LMS integration for continuing education is essential
You can accept a dated interface for operational consolidation
Budget can absorb $8K-$15K annually without transparent pricing
Choose MemberClicks Pro if:
Pricing transparency matters to your board and finance team
You prefer cleaner, more intuitive user interfaces
You have grants, scholarships, or abstract submission workflows (Review Panel)
Responsive customer service is a priority
Budget is $3K-$7K annually
Consider alternatives if:
You need sophisticated chapter management (evaluate GlueUp)
You require organizational membership depth (evaluate MC Trade/Personify Trade)
You anticipate needing enterprise capabilities within 3 years (evaluate Tier II solutions)
You need sophisticated financial management beyond basic AR
This comparison provides a starting framework, but every association's situation is unique. Use the AMS Vendor Finder to identify your tier and matching vendors—or schedule a free consultation to discuss your specific requirements with an independent advisor.
Conclusion
YourMembership and MemberClicks Pro both serve the Tier III association market but with distinctly different value propositions. YourMembership delivers broader functionality and implementation hand-holding at the cost of a dated interface and pricing opacity. MemberClicks Pro offers a cleaner experience, transparent pricing, and responsive support with fewer native features.
The deciding factor comes down to organizational priorities: associations that value feature depth and can tolerate interface limitations should lean toward YourMembership; those prioritizing user experience, budget predictability, and customer service should favor MemberClicks Pro. Neither platform represents a wrong choice—only a choice that's right or wrong for your specific organizational profile.
Continue Your AMS Research With SmartThoughts
This independent review is part of SmartThoughts' ongoing analysis of the association technology market. We track 100+ AMS platforms, accept zero vendor commissions, and have guided 200+ associations through successful selections since 2002.
Helpful Resources:
AMS Selection Toolkit — Free assessments, comparison tools, and selection frameworks (https://www.smartthoughts.net/ams-selection-toolkit)
AMS Software Reviews & Comparisons — Independent analysis of 100+ AMS platforms (https://www.smartthoughts.net/association-technology-insights/tags/membership-software-reviews)
AMS Vendor Finder — Find your AMS tier and matching vendors in 2 minutes (https://www.smartthoughts.net/ams-vendor-finder)
Questions? Schedule a free consultation—no obligation, just expert guidance.
Sources:
[1] SmartThoughts. "MemberClicks Professional AMS Software Review." https://www.smartthoughts.net/post/memberclicks-professional-ams-software-review
[2] SmartThoughts Tier Framework & Functional Priorities Evaluation — Proprietary methodology
[3] SmartThoughts. "YourMembership Review 2025." https://www.smartthoughts.net/post/yourmembership-review-pricing-2025
[4] SmartThoughts Tier III AMS Evaluation Data — Internal scoring workbook
[5] GetApp. "MemberClicks Reviews." https://www.getapp.com/customer-management-software/a/memberclicks/reviews/
[6] Capterra. "YourMembership Reviews 2025." https://www.capterra.com/p/76329/YourMembership/
[7] Software Advice. "YourMembership Reviews." https://www.softwareadvice.com/nonprofit/yourmembership-profile/
[8] SmartThoughts. "GlueUp AMS Software Review." https://www.smartthoughts.net/post/glue-up-ams-software-review
[9] G2. "MemberClicks Reviews." https://www.g2.com/products/personify-corp-memberclicks/reviews
[10] YourMembership. "Data Sangria Partnership." May 22, 2024
[11] Capterra. "MemberClicks Reviews 2025." https://www.capterra.com/p/133851/MemberClicks/reviews/
[12] Capterra. "YourMembership Reviews." User interface feedback compilation
[13] MemberSherpa. "What Does MemberClicks Cost?" https://www.membersherpa.com/what-does-memberclicks-cost/
[14] SmartThoughts industry analysis and user reports
[15] Software Advice. "YourMembership Reviews." Pricing feedback compilation
[16] G2 & GetApp. "MemberClicks Reviews." Support feedback compilation
[17] Software Advice. "YourMembership Reviews." Support response time feedback
[18] SmartThoughts. "Membership Software Tiers: Where Do You Fit?" https://www.smartthoughts.net/post/membership-software-tiers-where-do-you-fit