YourMembership.com: AMS Software Review

YourMembership Review 2025: Pricing, Pros & Cons vs WildApricot

Navigating the selection of Association Management Software can be daunting, with over 130 choices available. YourMembership presents itself as an all-in-one solution for small to mid-sized associations—but is it a worthwhile investment? This detailed review provides verified pricing, authentic user experiences, competitive comparisons, and our expert analysis to assist you in making an informed decision.

QUICK VERDICT On YourMembership:

YourMembership Rating: 3.5/5 Stars

YourMembership is a solid Tier II-III AMS for associations with 500-5,000 members, prioritizing all-in-one convenience and implementation support over modern design and transparent pricing.

• Best For: 2-15 staff associations ($500K-$5M budgets) needing hands-on implementation help

• Not For: Budget-conscious orgs under 1,000 members needing transparent pricing

• Real Cost: $3,000-$20,000/year (custom quotes only—no public pricing)

• Top Alternative: NoviAMS, Membes, Memberclicks, & even on the Low-end WildApricot (transparent pricing: $60-$300/month). There are many to choose from at this level.

Quick Stats:

• Overall Rating: 4.0/5 on Capterra (173 reviews)

• Tier Level: II-III Hybrid (SmartThoughts Classification)

• Implementation: 60-90 days typical

• Support: Email, phone, chat (mixed reviews on responsiveness)

• Owner: Momentive Software (acquired by TA Associates, July 2024)

What is YourMembership?

YourMembership is an all-in-one association management software owned by Momentive Software (formerly Community Brands until July 2024 rebranding following acquisition by TA Associates, a global private equity firm) [1].

Company Fast Facts:

• Headquarters: St. Petersburg, Florida

• Employees: ~2,000 across Momentive Software [2]

• Founded: Serving associations for 25+ years

• Customers: 13,000+ associations and nonprofits [3]

• Members Served: 25 million+ end-users [4]

• Market Position: Tier II-III AMS

The company operates with a remote-first culture, maintaining offices in Chicago, Austin, Groton, Connecticut, the UK, and Cebu [5]. Following the July 2024 acquisition, industry veteran Mike Mayoras joined as Executive Chairman, signaling renewed focus on the association marketplace [6].

According to General Manager Quinn Hoffman: "We help small to mid-sized associations deliver great member experiences and ease their workload" [7].

YourMembership Pricing: How Much Does It Really Cost?

The Frustrating Truth

YourMembership refuses to publish pricing. You must request a custom quote through their sales process—a major friction point cited in user reviews [8].

Hidden Costs to Watch

• Implementation/Setup: $2,000-$5,000 (varies by complexity)

• Website Design Services: Additional fee (add-on)

• QuickBooks Integration: Extra cost (competitors include free) [9]

• Data Conversion: May require additional fees

• Annual Price Increases: Multiple users report costs "going up without value increases" [10]

Budget Reality Check

Plan for 2-6% of your operating budget in year one (software + implementation + training). Ongoing years: 2-4% for subscription and support [11].

One verified user complained: "Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense" [12].

Comparison to Competitors:

• WildApricot: Published pricing $60-$300/month ($720-$3,600/year)

• MemberClicks: $238-$567/month ($2,856-$6,804/year)

• YourMembership: Custom quotes only (opacity creates trust issues)

In the end, it is recommended to contact the software vendor directly for the latest pricing information.

YourMembership vs WildApricot: Head-to-Head Comparison

Choose YourMembership if:

• You want dedicated implementation specialists guiding setup

• Built-in online community features are critical

• You need an integrated LMS for continuing education

• You prefer vendor-managed solutions over self-service

• Budget can absorb $8K-$15K annual costs

Choose WildApricot if:

• You need transparent, affordable pricing under $200/month

• Modern, visually appealing website design matters

• You're comfortable with a self-service setup

• You're a smaller association (under 1,000 members)

• Budget constraints are significant

Read our full WildApricot review here.

YourMembership Pros and Cons: The Unvarnished Truth

Based on analysis of 173+ verified Capterra reviews, 23 G2 reviews, and Software Advice feedback [13,14,15]:

PROS (What Users Love):

1. All-in-One Consolidation: Eliminates juggling multiple vendors for membership, website, events, email marketing, and e-commerce in one integrated system

2. Strong Implementation Support: Multiple reviewers praise dedicated implementation specialists who understand association workflows and customize setup to organizational needs [16]

3. Automatic Cloud Updates: Always on the latest version without upgrade costs, project management overhead, or IT requirements

4. Responsive Chat Support (when accessible): Users appreciate quick answers via chat for routine questions without phone holds

5. Comprehensive Event Management: Robust registration, ticketing, waitlist automation, and mobile app for on-site check-in

6. Built-In Online Community: Native social features enabling discussion forums, photo sharing, and member-to-member engagement beyond basic website functionality

7. LMS Integration: Seamless connection to Freestone and Path LMS for continuing education and certification tracking

8. No À La Carte Fees: Core functionality included in subscription without nickel-and-diming for essential features

9. Automated Workflows: Reduce manual tasks for renewals, event confirmations, and member communications

CONS (What Users Hate):

1. Zero Pricing Transparency: Must endure sales process to get quotes—major frustration point creating distrust and wasting time [17]

2. Outdated Website Design: Multiple reviewers cite "basic," "dated," "too simple," and "not attractive" interfaces that feel behind competitors [18]

3. Weak Accounting Functionality: Limited financial management beyond basic AR; QuickBooks integration costs extra when competitors include it free [19]

4. Inconsistent Support Response Times: Some users report "HOURS and HOURS if not DAYS" to reach support, difficulty getting phone support during urgent situations [20]

5. Limited Customization: Restricted flexibility for page design, custom workflows, and unique organizational needs

6. Slow Website Performance: Users report sluggish page loads, slow website speed, and responsiveness issues affecting member experience

7. Database Import Difficulties: Time-consuming and problematic data migration from existing systems

8. Price Increases Without Value: Users consistently complain about annual increases without corresponding feature improvements [21]

9. Inflexible Processes: Can't change membership renewal dates; must manually edit hundreds of records for simple changes [22]

10. Mobile App Issues: Mixed feedback on member-facing mobile experience and functionality

Critical User Quote: "I have an urgent problem with YM at this moment—and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. Updates to the application are MINIMAL at best. They seem to focus more of their efforts on their other applications and not YourMembership" [23].

Key Features: What Does YourMembership Actually Do?

YourMembership consolidates ~40 functional areas into one platform:

Membership Management:

• Comprehensive member database with custom fields

• Multi-tiered membership structures (individual + organizational)

• Automated renewal reminders and workflows

• Self-service member portal for profile updates

• Member directory with search functionality

• Lapsed member tracking and re-engagement tools

Website & Content Management:

• Integrated website builder (though design quality questioned)

• Mobile-responsive templates

• Member-only content areas and resource libraries

• Blog and news functionality

• Document management

Event Management:

• Online registration and ticketing

• Waitlist automation and management

• On-site check-in via mobile app

• Event microsites for promotion

• Post-event surveys and analytics

Communications:

• Email marketing platform with templates

• SMS/text messaging capabilities

• Automated workflows for renewals, events, confirmations

• Audience segmentation for targeted outreach

• Newsletter creation and distribution

E-Commerce & Financial:

• Online store for merchandise, sponsorships, donations

• Integrated payment processing (credit card, ACH)

• Basic invoicing and accounts receivable

• QuickBooks Online integration (additional cost)

Community & Engagement:

• Built-in social community and forums

• Discussion boards by topic/interest

• Photo albums and content sharing

• Member-to-member messaging

Analytics & Reporting:

• Customizable dashboards with KPIs

• Standard and custom report generation

• Member engagement tracking

• Revenue and financial analytics

Integrations:

• YM Careers: Job board for career development

• Freestone/Path LMS: Learning management for CE

• QuickBooks: Accounting sync (extra cost)

• Data Sangria: Enhanced integration platform (new 2024 partnership) [24]

Where Does YourMembership Fit in the AMS Market?

Using the SmartThoughts Tier Classification Framework [25], YourMembership occupies the Tier II-III hybrid space—like a restaurant menu:

• Tier IV = Fast food (WordPress plugins, DIY tools)

• Tier III = Casual dining (WildApricot, smaller associations)

• Tier II-III = YourMembership sits here, ← Upscale casual

• Tier II = Fine dining (MemberSuite, Rhythm, reMembers)

• Tier I = Michelin-star (Nimble AMS, iMIS, Fonteva)

Target Association Profile:

• Operating Budget: $500K - $3.5M (sweet spot: $1M - $3M)

• Staff Size: 2-15 employees

• IT Resources: Limited to none

• Complexity: Standard membership models, regular events

• Primary Need: Efficiency > advanced customization

Direct Competitors (same tier):

1. WildApricot: More affordable, transparent pricing, stronger reviews

2. MemberClicks: Similar market, AMC focus, comparable pricing

3. Membes: Design-focused, AI, modern interface, affordable

Adjacent Options:

• Moving Up (Tier II): MemberSuite, Rhythm, reMembers (more powerful, expensive)

• Moving Down (Tier IV): MemberSpace, Raklet, MembershipWorks (cheaper, simpler)

Ideal Client Profile: Small-staff associations seeking to consolidate spreadsheets and multiple systems; limited IT resources; desire automated workflows; need integrated website and database; willing to accept design limitations for operational simplification; budget can absorb $8K-$15K annual costs.

User Reviews: What Real Association Executives Say

Top Positive Reviews:

"Implementation Specialist Made All the Difference"Operations Manager, Non-Profit, 6-12 months experience

"I've been very pleased with YourMembership from initial introduction through daily operations. I especially appreciated working with my Implementation Specialist, who spent extra time to understand my work style to ensure support set us up for long-term success. YM's fit to our overall needs is a strong match and has streamlined our operations" [26].

"Best Support Team in the Industry"Technology Manager, 2+ years experience

"YourMembership helped our organization in so many ways. As we increased our expertise, YourMembership kept up with us. The customer support teams are the best I've ever worked with. I've yet to find a support representative that hasn't been able to assist me" [27].

"Chat Support is a Lifesaver" Executive Director, Legal Services, 2+ years

"I greatly appreciate the 'chat with support' button that YourMembership has to have quick and easy questions answered without wasting three hours looking for a button/feature right in front of me" [28].

Top Critical Reviews:

"Support is Terrible, Updates Minimal"VP Operations, 1-2 years

"I have an urgent problem—and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses. The response you normally get is NO—the system can't do that—or you will manually have to edit 300 records. Updates to the application are MINIMAL at best" [29].

"Accounting is Sorely Lacking"Chief Operations Officer, Education Management, 2+ years

"The accounting side of YM is sorely lacking, as is membership tracking" [30].

"Interface Too Simple and Outdated"Community Manager, Telecommunications, 2+ years

"Interface is too simple and not attractive, files uploading too cumbersome and website management too" [31].

Review Platform Scores:

• Capterra: 4.3/5 (173 reviews)

• G2: 4.0/5 (23 reviews)

• Software Advice: 4.0/5 (mixed feedback)

• GetApp: 4.1/5 (84 reviews)

IMPORTANT: Review dates matter. Check recency—reviews from 2+ years ago may not reflect the current product. Use reviews as discussion points during demos, not the absolute truth. Read SmartThoughts' guide on using software reviews.

Expert Analysis: Is YourMembership Worth It?

SmartThoughts Professional Assessment

YourMembership represents a pragmatic but imperfect choice for small-to-mid associations willing to trade modern design and pricing transparency for all-in-one convenience and implementation support.

Strategic Strengths:

The platform successfully solves core pain points for resource-constrained associations: consolidating multiple systems into one manageable platform, eliminating vendor coordination headaches, and providing hands-on implementation support praised consistently in reviews.

The July 2024 acquisition by TA Associates (a 50-year-old PE firm managing $65 billion) provides financial stability and potential for increased product investment [32]. The appointment of Mike Mayoras as Executive Chairman signals renewed market focus. The strategic partnership with Data Sangria enhances integration capabilities—addressing a critical AMS marketplace weakness [33].

Automatic cloud-based updates eliminate the pain of legacy system upgrades, ensuring continuous access to latest features and security patches without IT overhead or surprise costs.

Critical Concerns:

1. Private Equity Ownership Transition: PE ownership often prioritizes profitability over product innovation. Watch for signs of underinvestment: slower feature releases, support team cuts, and accelerating price increases [34].

2. Product Development Velocity: Multiple reviews cite "minimal updates" and feeling the company "focuses more on other applications than YourMembership" [35]. This pattern suggests potential underinvestment—concerning for associations making 3-5 year technology commitments.

3. Pricing Transparency Problem: Refusing to publish pricing wastes both buyer and seller time. When competitors like WildApricot publish clear pricing, YourMembership's opacity feels outdated and breeds distrust.

4. Design Debt: Consistent criticism about "outdated," "basic," "dated" website design undermines member experience—increasingly important for retention. Associations with strong brand identity or sophisticated design needs will feel constrained.

5. Accounting Limitations: Weak financial functionality forces many to maintain separate accounting systems, partially defeating the all-in-one value proposition. Organizations needing accrual-based accounting or complex fund accounting should look elsewhere.

6. Support Inconsistency: While many praise support, the existence of reviews citing days-long response times and unreachable phone support creates risk during critical moments (registration deadlines, renewal campaigns).

Market Position Challenge:

YourMembership occupies an uncomfortable middle ground—more expensive than WildApricot but less sophisticated than MemberSuite. This "squeezed middle" positioning works for associations in the $1M-$3M budget sweet spot with 5-10 staff. But smaller associations find WildApricot and other Tier IV options more cost-effective; growing associations may outgrow YM before realizing ROI.

The 3-Year Test:

Ask yourself: "Where will our association be in 3 years?"

• Growing rapidly (50%+ member growth): YourMembership may become limiting; consider Tier II solutions

• Stable growth (0-25%): YourMembership should scale adequately

• Declining/uncertain: WildApricot's lower cost mitigates risk

When YourMembership Makes Sense:

BEST FIT:

• Replacing spreadsheets/multiple systems and need implementation hand-holding

• Value vendor-managed solutions over self-service

• Built-in community features beyond basic forums are critical

• Continuing education/LMS integration is central to the model

• Accept design limitations for operational simplification

• Budget absorbs $8K-$15K annual costs

WRONG FIT:

• Need transparent pricing under $150/month

• Modern website design is a priority

• Sophisticated accounting/financial management required

• Micro-association under 200 members

• Rapid growth trajectory suggests enterprise needs within 3-5 years

Final Verdict & Recommendations

Rating: 3.5/5 Stars ⭐⭐⭐⭐½

YourMembership earns a qualified recommendation for small-to-mid associations prioritizing operational consolidation and implementation support over modern design and transparent pricing.

What YourMembership Does Well:

• Consolidates multiple systems into a manageable platform

• Provides praised implementation support

• Delivers all-in-one convenience, reducing vendor management

• Offers automatic updates without IT overhead

Where YourMembership Falls Short:

• Zero pricing transparency frustrates buyers

• Outdated website design undermines member experience

• Weak accounting forces separate financial systems

• Inconsistent support creates operational risk

• Pattern of minimal updates raises investment concerns

The SmartThoughts Recommendation:

If you're under 500 to 1,000 members: Start with a tier IV option or another solution like WildApricot's with its transparent, affordable pricing ($60-$300/month). Migrate to YourMembership later if you outgrow it.

If you're 1,000-3,000 members with limited IT, YourMembership merits serious consideration, BUT get competitive quotes from MemberClicks and one Tier II option before deciding.

If you're growing rapidly, Look at Tier II solutions (MemberSuite, Rhythm, reMembers) offering more sophistication without requiring another migration in 3-4 years.

Red Flags That Should Make You Pause:

• Sales pressure for a quick decision

• Can't provide recent customer references in your verticalVague answers about product development plans

• Support response during trial exceeds 24 hours

• The implementation timeline seems unrealistic

Frequently Asked Questions

How much does YourMembership really cost?

YourMembership doesn't publish pricing. Based on industry analysis and user reports, expect $3,000-$6,000/year for small associations (under 500 members), $6,000-$12,000/year for mid-sized (500-2,000), and $12,000-$20,000+/year for larger (2,000-5,000). Budget 6-10% of the operating budget for year-one costs, including implementation. Additional fees apply for website design, QuickBooks integration, and data conversion. Contact the vendor directly for current quotes.

Is YourMembership better than WildApricot?

Depends on priorities. WildApricot wins on pricing transparency ($60-$300/month), affordability, modern design, and user reviews. YourMembership wins on implementation support, built-in community features, and LMS integration. Choose WildApricot for budget-conscious self-service. Choose YourMembership for hands-on implementation help and advanced community needs.

What are the biggest complaints about YourMembership?

Top 5 verified complaints: (1) No pricing transparency requiring sales process, (2) Outdated website design feeling "basic" and "dated," (3) Limited accounting with QuickBooks costing extra, (4) Inconsistent support response times—some wait days, (5) Price increases without feature improvements. Multiple users cite difficulty reaching phone support during urgent situations.

Does YourMembership integrate with QuickBooks?

Yes, BUT it's an additional cost—not included in base pricing. Multiple users complain about this extra fee, noting competitors like WildApricot include QuickBooks Online integration free. Ask specifically about integration costs during demos and factor into total cost of ownership. Integration syncs dues, donations, and e-commerce sales to QuickBooks for accounting.

Who should NOT buy YourMembership?

Avoid if you: need transparent pricing under $150/month; prioritize modern website design; require sophisticated accounting beyond basic AR; operate micro-association under 200 members; expect cutting-edge features and rapid innovation; or anticipate growth requiring enterprise capabilities within 3-5 years. Consider WildApricot, MemberClicks, or Tier II solutions instead.

How long does implementation take?

Typical implementation runs 60-90 days from contract to go-live, including data conversion, website setup, configuration, and training. Implementation support receives consistently positive reviews—users praise dedicated specialists guiding the process. Timeline depends on: data complexity, custom features required, staff availability for training, and website design needs. Factor in 2-3 months for realistic planning.

What happens if I outgrow YourMembership?

YourMembership positions in Tier II-III space. Associations typically outgrow when: members exceed 5,000; budget surpasses $5-7 million; sophisticated financial management needed (accrual accounting, complex fund accounting); or extensive customization required. Migration paths lead to Tier II solutions like MemberSuite, GrowthZone, or Nimble AMS. Ask about data export capabilities and portability before signing contracts.

Take Action: Schedule Your Free Evaluation

Verified Association Executives (not currently working with a consultant) are encouraged to schedule a complimentary evaluation conversation to explore whether YourMembership aligns with your unique needs and strategic direction.

In a decision this critical, failure is not an option. You have nothing to lose by getting proper expert guidance.

Schedule Free Consultation Request Smart Report Analysis

Sources Cited

[1] Community Brands. "Community Brands is now Momentive Software." January 27, 2025.[2] PitchBook. "Momentive Software 2025 Company Profile."[3] Crunchbase. "Momentive Software."[4] YourMembership. "All-In-One Association Member Management System." January 22, 2024.[5] Momentive Software. "Careers at Momentive Software." January 13, 2025.[6] Community Brands. "Community Brands is now Momentive Software." January 27, 2025.[7] YourMembership. "New Partnership with Data Sangria by AMS Geek." May 22, 2024.[8] YourMembership. "Pricing Request." December 13, 2024.[9] Capterra. "YourMembership Reviews 2025."[10] Capterra. "YourMembership Reviews 2025."[11] YourMembership. "Ultimate AMS Pricing Guide." January 8, 2025.[12] Capterra. "YourMembership Reviews."[13] Capterra. "YourMembership Reviews 2025."[14] G2. "YourMembership Reviews 2025."[15] Software Advice. "YourMembership Reviews."[16] Capterra. "YourMembership Reviews 2025."[17] YourMembership. "Pricing Request."[18] Capterra. "YourMembership Reviews."[19] Capterra. "YourMembership Reviews."[20] Software Advice. "YourMembership Reviews."[21] Capterra. "YourMembership Reviews."[22] Software Advice. "YourMembership Reviews."[23] Software Advice. "YourMembership Reviews."[24] YourMembership. "Data Sangria Partnership." May 22, 2024.[25] SmartThoughts. "Membership Software Tiers." https://www.smartthoughts.net/post/membership-software-tiers-where-do-you-fit[26] Capterra. "YourMembership Reviews."[27] Capterra. "YourMembership Reviews."[28] Capterra. "YourMembership Reviews."[29] Software Advice. "YourMembership Reviews."[30] Capterra. "YourMembership Reviews."[31] Capterra. "YourMembership Reviews."[32] Community Brands. "Momentive Software Announcement."[33] YourMembership. "Data Sangria Partnership."[34] Community Brands. "Momentive Software Announcement."[35] Software Advice. "YourMembership Reviews."