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Membersuite AMS Software Review

Updated: May 20, 2019



Isn't it time to obtain an Association Management Software which is driven by achieving your mission? If so, the team at MemberSuite believes that they have the best membership CRM for you to just that in your nonprofit association.

MemberSuite AMS Software Review

In our ongoing “Search of a Membership AMS Software Series”, we have prepared a quick look at MemberSuite AMS, a nonprofit Association Management Software for membership driven organizations.

This tool helps association executives and their members create personal relationships, reduce costs and maximize impact. For those interested in learning more about MemberSuite AMS, we are available to share with you are thoughts about the membership software and how it fits in the membership software market today.

In addition, we have curated, interviewed, and prepared more detailed information for executives employed in the not for profit association industry to set up a time to discuss as well. Our agnostic insights and software reports are designed for those who would like fair and objective insights into the capabilities of this AMS software for nonprofit program.

Introduction to MemberSuite AMS Software:

Per MemberSuite, they provide cloud-based software solutions for associations and member-based non-profits. MemberSuite primary HQ is located in the great state of Georgia, USA.

Per LinkedIn, MemberSuite has an estimated 65 employees with a 33% growth in new hires. The employee distribution and headcount growth by function is 27% Sales/Marketing, 22% IT, 22% Engineering, & 14% in business development and marketing. All good signs for a healthy software company in the nonprofit association sector. As of 1/2018, the current CEO Natalie Cheney who took over for founder Andrew Ryan in late 2016.

As of 2018, Glassdoor, an independent company which provides employee reviews, reports that over 80% of employees would recommend their company to others to work there. Good sign!

Further, MemberSuite states with consistency that they empower their customers to meet the evolving needs of their members. For a quick introduction and overview, click the picture below to review a short video introduction from them.



Purpose Statement from MemberSuite AMS:

Per MemberSuite, their vision is a simple yet powerful one: a world in which every association can run its operations without spending a fortune on an AMS, and without squeezing into an inexpensive system that cripples its ability to service their members. Quite simply - enterprise class power and flexibility - for everyone. They aspire to enable the world’s 3.8 million non-profit organizations and associations to leverage the transformative power of the cloud, social networking, and mobile computing to achieve their goals.

The Modules of MemberSuite CRM:

The MemberSuite system includes the following modules:

  • CRM Management

  • Membership

  • Financial Operations

  • Event Management

  • Advertising

  • Awards

  • Career Center

  • Member Engagement

  • Certificates and CEU Tracking

  • Committees Group Management

  • Discussions

  • Documents Management

  • E-Marketing (Email Marketing)

  • Exhibits

  • Fundraising

  • Orders

  • Prospects

  • Subscriptions

  • Volunteers

  • Accreditations

  • Legislative Affairs

  • Billing

  • Outlook Adapter

Key Functional Areas of MemberSuite membership Software:

  • Member/Contact Management

  • Financial Management

  • Continuing Education and Certification

  • Advertising Management

  • Career Job Management

  • Event Management

  • Learning Management

  • Fundraising Management

  • Committees & Groups

  • Marketing/Communications

  • Integrated email tool

  • Selections/segmentation

  • Reports and Business Analytics

Where Does MemberSuite CRM Fit?

MemberSuite is best fitted in a mid to large enterprise associations. As a result of it's cloud-based association management software (AMS) technology architecture, it could scale lower, however, that doesn't mean it's best suited there.

Those organizations who find value in MemberSuite comprise some of the following priorities:

  • Associations who want to manage their needs within one modular solution.

  • Trade and other associations who run many of the common programs such as billing, events, member management, self-service, and e-Commerce etc.

  • Associations who desire a very comprehensive cloud based solution.

  • NGO's who value an open API and integration with other partner software systems such as HigherLogic, Informz, & ExpoLogic to name a few.

  • 501(C)6 organizations who see value in finding a support partner not simply software.

  • Nonprofits who want an affordable platform.

How Much Does MemberSuite Membership Software Cost?

Like many membership management products on the market today, MemberSuite is “cloud-based" and it has a SaaS license model, in which the software is licensed on a subscription basis and is centrally hosted.

From working with many organizations over the last decade using and reviewing this AMS platform, MemberSuite has a modular and flexible pricing model.

As of 1st quarter 2018, MemberSuite does not price by user: they price by module and offer an unlimited number of users. Therefore, customers don’t need to worry about paying for situations like adding temporary staff or interns. Instead, pricing is based on module usage allowing customers to pay for only what they use and reducing the cost burden for smaller customers only using a handful of modules.

Therefore, there is one price which allows all essential staff members access to MemberSuite database to promote continuity and visibility without a punitive price tag.

Based on analysis, the estimate of software pricing is roughly 0.9% of an Association’s annual revenue for annual recurring license fees (depending on number of modules). And, implementation costs vary from organization to organization.

It is very important to note and underscore that pricing may change and it's at the discretion of the manufacturer to do so. So, this brief summary is not intended to be the final authority on pricing rather just a rule of thumb. Every client is unique.

We do not sell software, so we ask that you please consult directly with MemberSuite for the most up to date pricing.

What is the 911 Peer Review on this AMS?

Like software options today, software peer review sites are all over the internet. Below you will find several with various comments on iMIS from it's users:

  1. G2Crowd Review

  2. ReviewMyAMS

  3. Capterra

  4. TrustRadius

  5. Glassdoor (For Employee Reviews)

Before you check out the feedback found on these sites, my recommendation is that you please review our article on how to utilize these site and comments on various resources here.

MemberSuite Membership Software Case Studies:

I am a big advocate for reviewing case studies and learning more context about the experience that organizations derive from software. In the application software world, the use cases are only as effective as the value someone's deriving from them. Makes sense, right?

Further, what seems obvious from one's perspective may not be to others seeking input. The specific context matters so much in peer to peer discovery.

That noted, here are few videos found on the MemberSuite site which cite several stories from their customers in their own words which I found worth noting.


1. Snow and Ice Management Association

2. Association of College and University Housing Officers- International

3. Council for Leaders in Alabama Schools

Learn more about the MemberSuite All in One Database:

Is MemberSuite AMS the best fit for you?

To answer that question, we have curated, interviewed, and prepared more detailed information for executives, like you dedicated to the not for profit association industry.

Our software advisers are available to provide a full view of this membership software tool for nonprofits. However, this analysis and expertise is available upon request.

To be sure, our software analysis is not a "pretty brochure", "marketing noise." or a "sales pitch."

Rather, we provide a free objective dialogue and insights designed to help nonprofit executives make a smarter software business decision.

More AMS Nonprofit Software Reviews?

Please stay tuned to our ongoing "Searching for A Smart AMS Software" where we will continue to provide further insights into membership database software options designed for 501(c) 6 nonprofit membership focused organizations.

For the most recent published reviews, please click below:

And, to obtain a sample list of the database software reviews we have, you may follow the link here.

If you work for an AMS database software system and you would like us to include your firm in our software review process, please contact us.

Until next time, keep SmartThoughts in mind. Happy Software Buying!


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