Participation and Retention! 2 Reasons For Membership Management SoftwareIs Access or Excel used as your database? If so, here is a little tidbit of insight derived after exploring many solutions. Regardless of...
Listen Up! Developing A “Voice of the Constituents” CultureWe all have experienced it: eating at a favorite restaurant—perhaps even a restaurant we’ve patronized for years—and having a less than...
Social CRM: Are You Listening to Your Constituents?Social CRM is often used by “for profit” organizations to improve business relationships, increase customer retention, and today help...
The Clarity Of The Cloud In Membership Management SoftwareMaking thoughtful and intelligent decisions are difficult at best, throw in deciding on something that is out of your realm of expertise...
Are You Meeting the Needs of Your Connected Members?From my perspective, marketing to customers (members) in the digital age has become an entirely different experience than what it was...
Does Switching the “C” in CRM to Constituent Matter?Does switching the “C” for customer to constituent in CRM tools for nonprofits matter? Donor relationship management as a concept is an...